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Phone-Based Healthcare Service Rep

MetHealth
Unit 8B, 8th Floor of Cyber and Fashion Mall, Eastwood City, Bagumbayan, Quezon City - Philippines
Postal code: 1110
Industry: Health
Number of employees: 200-500

Posted:24 Days

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Duration of employment:

Permanent

Career field:

Marketing, Sales and Service

Salary (Monthly):

Less than 35,000 PHP

Qualification required:

Bachelor degree

Minimum experience required:

2 years

Location of Job:

Bridgetowne Pasig, Eulogio Rodriguez Jr. Avenue, Quezon City, Metro Manila, Philippines

Permanent Marketing, Sales and Service Less than 35,000 PHP Bachelor degree 2 years Bridgetowne Pasig, Eulogio Rodriguez Jr. Avenue, Quezon City, Metro Manila, Philippines

Description:

  • Provide calm support for behavioral or mental health inquiries.
  • Manage cases involving minors or elderly patients with care.
  • Use trauma-informed communication for distressed callers.
  • Process medical emergencies using escalation protocols.
  • Assist HIV-positive or immunocompromised patients discreetly.
  • Offer additional care for patients with disabilities.
  • Provide support for members undergoing cancer treatment.
  • Prioritize services for high-risk or hospitalized members.
  • Handle calls with confidentiality related to reproductive health.
  • Offer special assistance to patients with language or accessibility needs.
  • Support LGBTQ+ patients with inclusive communication.

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