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Member Voice Support Pro

MetHealth
Unit 8B, 8th Floor of Cyber and Fashion Mall, Eastwood City, Bagumbayan, Quezon City - Philippines
Postal code: 1110
Industry: Health
Number of employees: 200-500

Posted:1 Month

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Duration of employment:

Permanent

Career field:

Marketing, Sales and Service

Salary (Monthly):

Less than 35,000 PHP

Qualification required:

Bachelor degree

Minimum experience required:

2 years

Location of Job:

Bridgetowne Pasig, Eulogio Rodriguez Jr. Avenue, Quezon City, Metro Manila, Philippines

Permanent Marketing, Sales and Service Less than 35,000 PHP Bachelor degree 2 years Bridgetowne Pasig, Eulogio Rodriguez Jr. Avenue, Quezon City, Metro Manila, Philippines

Description:

  • Update statistical records on daily case closure rates.
  • Record member grievances for audit tracking.
  • Monitor daily service volume trends.
  • Collect data for process improvement initiatives.
  • Assist in monthly data validation for compliance.
  • Take initiative to lead small projects or improvements.
  • Act as a backup for team lead when needed.
  • Mentor new hires during nesting or shadowing sessions.
  • Share insights with supervisors to improve workflows.
  • Represent the team in interdepartmental meetings.
  • Offer support during high-volume or peak periods.
  • Participate in committees or task forces for service innovation.

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