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Hiring Now – Healthcare Call Specialist

MetHealth
Unit 8B, 8th Floor of Cyber and Fashion Mall, Eastwood City, Bagumbayan, Quezon City - Philippines
Postal code: 1110
Industry: Health
Number of employees: 200-500

Posted:1 Month

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Duration of employment:

Permanent

Career field:

Marketing, Sales and Service

Salary (Monthly):

Less than 35,000 PHP

Qualification required:

Bachelor degree

Minimum experience required:

2 years

Location of Job:

Bridgetowne Pasig, Eulogio Rodriguez Jr. Avenue, Quezon City, Metro Manila, Philippines

Permanent Marketing, Sales and Service Less than 35,000 PHP Bachelor degree 2 years Bridgetowne Pasig, Eulogio Rodriguez Jr. Avenue, Quezon City, Metro Manila, Philippines

Description:

  • Use call scripts as a guideline to ensure compliance and clarity.
  • Transfer calls to appropriate departments when needed.
  • De-escalate irate or emotional callers using calming techniques.
  • Maintain consistent call quality in line with KPIs.
  • Route claims and service requests to appropriate units.
  • Resolve calls within the first contact when possible.
  • Monitor call queue and manage time effectively.
  • Maintain professionalism throughout high call volumes.
  • Identify high-risk cases during call interactions and escalate.
  • Use appropriate tone and empathy in every interaction.
  • Document call disposition and resolution after each contact.
  • Prioritize urgent calls or flagged patient concerns.

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