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Apply Now – Health Contact Center Rep

MetHealth
Unit 8B, 8th Floor of Cyber and Fashion Mall, Eastwood City, Bagumbayan, Quezon City - Philippines
Postal code: 1110
Industry: Health
Number of employees: 200-500

Posted:24 Days

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Duration of employment:

Permanent

Career field:

Marketing, Sales and Service

Salary (Monthly):

Less than 35,000 PHP

Qualification required:

Bachelor degree

Minimum experience required:

2 years

Location of Job:

Bridgetowne Pasig, Eulogio Rodriguez Jr. Avenue, Quezon City, Metro Manila, Philippines

Permanent Marketing, Sales and Service Less than 35,000 PHP Bachelor degree 2 years Bridgetowne Pasig, Eulogio Rodriguez Jr. Avenue, Quezon City, Metro Manila, Philippines

Description:

  • Input insurance verification results for claims processing.
  • Log patient concerns for clinical team review.
  • File digital records for long-term storage.
  • Monitor and flag overdue or unresolved issues in ticketing systems.
  • Review past interactions before follow-up calls to ensure continuity.
  • Clearly explain complex information in a relatable way.
  • Communicate with warmth, professionalism, and patience.
  • Build rapport with patients and caregivers quickly.
  • Listen attentively to identify unspoken concerns.
  • Maintain a calm demeanor in stressful conversations. 
  • Offer emotional support during challenging calls.

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