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Start ASAP – Medical Voice Agent

Posted:24 Days

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Duration of employment:

Permanent

Career field:

Marketing, Sales and Service

Salary (Monthly):

Less than 35,000 PHP

Qualification required:

Bachelor degree

Minimum experience required:

2 years

Location of Job:

Bridgetowne Pasig, Eulogio Rodriguez Jr. Avenue, Quezon City, Metro Manila, Philippines

Permanent Marketing, Sales and Service Less than 35,000 PHP Bachelor degree 2 years Bridgetowne Pasig, Eulogio Rodriguez Jr. Avenue, Quezon City, Metro Manila, Philippines

Description:

Clarify medical terminology and procedures to patients as needed.
Use CRM and EMR platforms to document patient interactions.
Input detailed call notes for every interaction.
Validate and update patient demographic and insurance data.
Monitor task queues and work lists for updates.
Track communications for compliance and QA purposes.
Maintain accurate appointment and service histories.
Navigate multiple internal tools and systems simultaneously.
Manage data entry without compromising speed or accuracy.
Audit records to ensure consistency across systems.
Update referral status and service logs in real-time.
Record patient satisfaction outcomes in system tools.
Ensure HIPAA-compliant documentation practices.
Use call recording tools to review service quality.
Retrieve patient histories and prior communications efficiently.
Manage appointment cancellations and reschedules in software platforms.

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