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Growth-Focused Medical Call Agent

MetHealth
Unit 8B, 8th Floor of Cyber and Fashion Mall, Eastwood City, Bagumbayan, Quezon City - Philippines
Postal code: 1110
Industry: Health
Number of employees: 200-500

Posted:24 Days

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Duration of employment:

Permanent

Career field:

Marketing, Sales and Service

Salary (Monthly):

Less than 35,000 PHP

Qualification required:

Bachelor degree

Minimum experience required:

2 years

Location of Job:

Bridgetowne Pasig, Eulogio Rodriguez Jr. Avenue, Quezon City, Metro Manila, Philippines

Permanent Marketing, Sales and Service Less than 35,000 PHP Bachelor degree 2 years Bridgetowne Pasig, Eulogio Rodriguez Jr. Avenue, Quezon City, Metro Manila, Philippines

Description:

  • Screen calls effectively to ensure accurate routing and issue resolution.
  • Escalate complex calls to supervisors or designated departments as necessary.
  • Document all call interactions with accuracy and attention to detail.
  • Conduct follow-up calls to ensure patient satisfaction and case resolution.
  • Maintain confidentiality while discussing sensitive patient information.
  • Use discretion and good judgment when handling sensitive issues.
  • Schedule appointments based on patient availability and provider schedules.
  • Confirm appointment details including date, time, provider, and location.

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