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Posted:26 Days
Duration of employment:
Permanent
Career field:
Marketing, Sales and Service
Salary (Monthly):
Less than 35,000 PHP
Qualification required:
Associate degree
Minimum experience required:
2 years
Location of Job:
SM Mall of Asia, Seaside Boulevard, Pasay, Metro Manila, Philippines
Description:
• Delivers patient-first support
• Creates exceptional caller experiences
• Resolves issues on first contact
• Provides consistent, high-quality assistance
• Demonstrates empathy in every interaction
• Understands and anticipates patient needs
• Maintains positivity—even in difficult conversations
• Follows through on promises
• Balances professionalism with warmth
• Educates customers with clarity
• Handles complex queries with poise
• Exercises sound judgment
• Identifies patterns and offers solutions
• Thinks critically under pressure
• Escalates issues appropriately
• Troubleshoots independently
• Provides alternative solutions
• Balances multiple factors to resolve concerns
• Knows when to ask for support
• Innovates while maintaining procedure