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Posted:26 Days
Duration of employment:
Permanent
Career field:
Marketing, Sales and Service
Salary (Monthly):
Less than 35,000 PHP
Qualification required:
Associate degree
Minimum experience required:
2 years
Location of Job:
SM Mall of Asia, Seaside Boulevard, Pasay, Metro Manila, Philippines
Description:
• Speaks clearly and confidently on the phone
• Listens actively and empathetically
• Uses professional tone and language
• Delivers clear and accurate information
• Articulates complex ideas simply
• Builds rapport quickly over the phone
• Communicates calmly under pressure
• Maintains phone professionalism at all times
• Delivers consistent verbal courtesy
• Engages positively with every caller
• Delivers patient-first support
• Creates exceptional caller experiences
• Resolves issues on first contact
• Provides consistent, high-quality assistance
• Demonstrates empathy in every interaction
• Understands and anticipates patient needs
• Maintains positivity—even in difficult conversations