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Posted:11 Month
Duration of employment:
Permanent
Career field:
Transportation and Distribution
Salary (Monthly):
Less than 35,000 PHP
Qualification required:
Bachelor degree
Location of Job:
Robinsons Cyber Sigma, Lawton Avenue, Mckinley West, Taguig, Metro Manila, Philippines
Description:
Job Description:
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers