Voice and Non-Voice - Customer Care - Game Account

We are in need of Customer Care Representatives for our Game Account!

What you'll be doing?

• Refers to internal databases or external resources to provide accurate tech solutions.
• Ensures all issues are properly logged.
• Providing Voice of Customer feedback to the Product team on a regular basis
• Responds to and solves incoming support requests via email, live web chat, and later on phones.
• Maps out the most frequent issues and identifies potential solutions.
• Research and identify solutions to software issues.
• Diagnose and troubleshoot technical issues.
• Asks customers targeted questions to quickly understand the root of the problem.
• Talks to clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue.
• Properly escalates unresolved issues to appropriate internal teams.
• Prioritize and manage several open issues at one time.
• Follow up with ticket issuers to ensure their IT systems are fully functional after troubleshooting.
• Documents technical knowledge in the form of notes and manuals.
• System onboarding, administration, and troubleshooting.
• Working with our product and technology team to solve underlying issues
• Improving help documentation for our customers and partners
• Teaching our chatbot to automatically respond to common issues
• Partnering with other departments as needed to support our customers
• Perform other duties as assigned.

Apply Now! Get Hired and join the fastest growing company!