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Posted:12 Month
Duration of employment:
Permanent
Career field:
Marketing, Sales and Service
Salary (Monthly):
3,000-6,000 MYR
Qualification required:
Associate degree
Minimum experience required:
2 years
Location of Job:
Shah Alam, Selangor, Malaysia
Description:
Service Advisor
Job Descriptions :
Attend to customer's request for bookings, enquirers and complaints through various channels, in a timely manner.
Communicate with customer to establish the service or repair need for their vehicles and translate these job requirements into comprehensive quotations for their agreement.
Build sustainable relationship and trust with customers and really committing to increase customers' engagement level.
Follow-up with the workshop on pending jobs to ensure adherence to completion timelines, and keep customers updated on the status of their vehicles.
Provide accurate and valid information with appropriate solutions and alternatives to handle customer's requirements and complaints.
Capture customer's feedback on the service levels, and present findings for Managements review.
Assist the Service Manager in evaluating and improving the current practices and processes.
Job Requirements :
Candidate must possess at least Diploma in automotive or equivalent.
At least 3 years working experience
Good in persuading, negotiation, explanation, confident, fast learner & hardworking.
Maintain good relationship with customer
Willing to work at Shah Alam, Selangor