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Sapient - Metro Manila

Local and International Non-voice Accounts - CS

Sapient - Metro Manila Posted: 14 Month
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Description:

What you will be doing?

  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
  • Making sales or recommendations for products or services that may better suit client needs.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Taking part in training and other learning opportunities to expand knowledge of company and position.
  • Adhering to all company policies and procedures.
  • Communicates appropriate choices for resolution in a well-timed manner.
  • Building lasting relationships with clients and other call center team members based on trust and reliability.
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

Apply Now! Get Hired at Sapient and join the fastest growing company!


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