Customer Support Specialist

Responsibilities will include, but not be limited to, providing email-based support to clients and answering any social media-based inquiries from Instagram, Facebook, and Twitter.

Assists and respond to customers with inquiries, answer basic questions, and suggests various options that are available.

Ensures prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution.
Document customer problems and inputs in the system.

Requirements:

• A keen passion for fitness, health, and helping people, and/or personal training background.
• Good command of the English language written and verbal with excellent communication skills.
• Excellent keyboard skills.
• A basic understanding of social media platforms.
• Prior experience in a customer service-based role.
• A tertiary level qualification is recommended, but not mandatory.
• The ability to demonstrate professionalism, and friendliness, and show initiative as part of an already established team.
• A good sense of humor.