Customer Service Representative for BIlling Accoun

• Using arbitration and influencing training to resolve arguments and obtain the customers’ buy-in
• Presenting appropriate resources to internal and external users and spreading learning with colleagues
• Present the very best help and walk-through for US Prospects.
• Provide first-rate know-how and case determination on the subject of plan coverage and accounts
• Adhere to written up guidelines by consumers in controlling users.

• Answer individual inquires, as well as consult individuals to obtain full knowledge of what information is being asked for.
• Monitor Phone Checking for answers from the management company so call returns are done in a well-timed way.
• Follow-up with users within a 24-hour interval regarding the preliminary telephone call-up. Even if it is to just touch base and let consumers know the request is still being looked into.
• Cross-market useful products and services or items supplied by the company