Customer Service Agents for Retail Account

• Build customer relationships.

• Maintain and manage existing accounts.

• Respond to customer inquiries and resolve.

• Maintain customer database and update periodically.

• Assist customers in depositing and withdrawing cash.

• Refer complex issues to the management.

• Ensure best practices in rendering services to customers

• Send reports on sales activity, accounts status and possible issues

• Respond promptly to customer queries and complaints to find solutions and defuse tension

• Maintains relations with the existing clients and resolves any problem that may occur with the product or service they have been using.

• May generate remittance and/or disbursement of Client funds.

• Responsible for performing accounting support functions as it relates to one or more accounting functions.