Call Center Agent Voice and Non Voice Account 26k

Join our team we are hiring!

Job Responsibilities:

• Answering incoming calls from customers or clients and addressing their concerns or questions.
• Making outgoing calls to follow up on customer inquiries or to market products or services.
• Providing excellent customer service by resolving customer complaints and issues.
• Maintaining accurate records of customer interactions and transactions.
• Updating customer information in the database and ensuring its accuracy.
• Collaborating with other departments within the organization to resolve customer issues.
• Following scripts or guidelines provided by the company to handle calls effectively.
• Meeting performance metrics such as call volume, response time, and customer satisfaction ratings.

Qualifications:

• With or without BPO Experience
• At least High School Graduate (Old curriculum) / ALS Graduate
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

If you are interested click "APPLY NOW"!