CALL CENTER AGENT (DAYSHIFT)

QUALIFICATION 
• Has at least 2yrs CSR experience
• Experience in a healthcare account is an advantage, but not required
• Amenable to work in an office-based setup
• Able to work full time
• Proficient English communication skills
• Can handle pressure
• Able to hold a conversation
• Experience working with customer support
• Willing to work on site, DAYSHIFT schedule
RESPONSIBILITIES
Maintains a positive, empathetic, and professional attitude toward customers at all
times.
• Responds promptly to customer inquiries.
• Communicates with customers through various channels.
• Acknowledges and resolving customer complaints.
• Knows the products inside and out to be able to answer questions.
• Process orders, forms, applications, and requests.
• Keeps records of customer interactions, transactions, comments, and complaints.
• Communicates and coordinates with colleagues as necessary.
• Provides feedback on the efficiency of the customer service process.
• Ensures customer satisfaction and provide professional customer support
SALARY PACKAGE 
25,000Php -30,000Php

Summary of role requirements:
Dayshift
Onsite
2-3 years of relevant work experience required for this role