* Administration of telephony-related hardware and software applications including routine support, maintenance, and monitoring
* Engaged with end users through the unified communications support desk by phone, email or ticketing system
* Resolve break/fixes and completing move/add/change/deactivation requests for all telecom systems
1. Experience in Avaya and/or Cisco Unified communications handset for office and call center environments.
2. Familiarity with skills-based routing in a call center environment.
3. Attention to detail at a very high level.
4. Good written and verbal communications skills including ability to present ideas and solutions to a variety of user levels.
5. Ability to analyze a situation and determine the action needed.
6. Solid technical aptitude