Senior Software System Engineer

Position:

• Sr. ERP Engineer 

Job Description (Summary):

End User Support:

• Provides timely and effective operational support for ERP / (MES) applications (Customer Demand Management, Production Planning, Procurement, Warehousing, Inventory Management, Sales, etc.)
• Monitors the ERP / (MES) support queues and ensures cases are moved through the support process promptly and escalated when appropriate to bring to a quicker resolution.
• Actively identifies and investigates system issues, and provides resolution and follow-up to end users.
• Escalates more complex problems to support groups (Japanese Engineers) and then co-work with them.
• Resolves problems by clarifying the user’s question/issue, determining the cause, selecting, and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.
• Engage with stakeholders to identify areas for improvement.
• Conducts remote, classroom, and one-on-one ERP / (MES) end-user training as needed.
• Proactively works to improve existing support procedures, processes, and tools.
• Develop, implement, and maintain the documentation of workflow and process, as per customer and business requirements.
• Contributes to support knowledgebase for the Engineering Team to utilize.
• Undertakes assignments on projects or special initiatives as appropriate.

Application Development:

• Based on requests from overseas factories and/or the System Department in Japan, develop, update, and modify ERP/(MES) applications under the supervision of a Japanese engineer.
• Hearing as is operation, plan to be operation model, design then implement along with Japanese Engineers.
• Develop and provide other IT solutions to improve client operations, enhance business performance, and resolve issues.
• Stay on track of the application lifecycle to ensure necessary updates are completed on time.
• Remain current on technology trends to keep our software as innovative as possible.

Job Qualification:

Must-Have:

•  Bachelor’s degree in computer science, Information Technology, Electrical Engineering, or any related field.
•  At least 10 years of experience as an ERP Support Engineer or related roles.
• In-depth understanding of ERP systems, particularly those used in manufacturing settings (e.g., Infor, SAP, Oracle, Microsoft Dynamics).
• Ability to create and maintain clear and comprehensive documentation for ERP configurations, customizations, and processes.
• Proficiency in programming languages (e.g., C#, C++, .NET, VBA, etc.).
• Strong knowledge of database management systems (e.g. MS SQL, Oracle, MySQL).
• Strong analytical and problem-solving skills to troubleshoot issues and optimize system performance.
• Collaboration skills to work effectively with cross-functional teams and support end-users.
• Good communication skills to work with various stakeholders.
• Have experience in reviewing and guaranteeing the technical accuracy of responding to inquiries from members as a (sub)leader and/or mentor.
• Experience with integrating ERP systems with MES (Manufacturing Execution Systems).
• Understanding of electronics manufacturing processes and workflows. 
• English Fluency - Business Level

Nice to Have (Not required):

• Skills in project management to oversee ERP implementation projects.
• Relevant certifications in ERP systems (e.g., SAP Certified Development Professional, Oracle Certified Professional).
• Proficiency in report development tools (e.g. Amazon QuickSight, SSRS, Tableau, Power BI, QlikView, etc.). 
• If you are familiar with any one of the following, Japanese, Malaysian, Thai, Vietnamese, and Spanish, it would be a plus.

Working Conditions:

• WFH setup will be considered positively.
• Monday – Friday (8hrs per day, between 7am-5pm)
• With 1hr lunch break and 10mins. break in the morning and afternoon.

Salary Rate:

• Php 120,000 - Php 175,000 per month