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Customer Success Manager

THE VITO CONSULTING GROUP INC
3F Lolo Berong Building, Nueno Ave., Poblacion IV-D - Philippines
Postal code: 4104
Industry: Employment
Number of employees: 10-50

Posted:12 Month

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Duration of employment:

Permanent

Career field:

Information Technology

Salary (Monthly):

35,000-70,000 PHP

Qualification required:

Bachelor degree

Minimum experience required:

5 years

Location of Job:

Lahug, Cebu City, Cebu, Philippines

Permanent Information Technology 35,000-70,000 PHP Bachelor degree 5 years Lahug, Cebu City, Cebu, Philippines

Description:

Qualifications:

  • Bachelor in Computer engineering or computer science
  • 5+ years of experience in Call Center Management
  • 2+ years of experience in Project Management
  • Exceptional ability to communicate and foster positive business relationships
  • Ability to establish milestones and keep all team members on task
  • Knowledge in Microsoft Power BI and Excel
  • Can provide business analytics dashboards and presentations to customers
  • Own the whole escalation process from beginning to end, making sure that the resolution is delivered
  • Certified in Lean or Six Sigma
  • 3 years or more experience in workforce management

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