Call Center Agent - Massive Hiring - Dayshift

Job description
● Follow standard operations and procedures.
● Recognize and escalate prioritized calls in accordance with Client standards.
● Ensure one-call resolution prioritizing customer satisfaction.
● Perform basic troubleshooting when necessary.

What’s in Sapient Global Services?
For regular employees, we offer an industry-leading benefits package that includes:

● Competitive Salary
● Opportunity for rapid career growth for Top Performers
● HMO with 3 free beneficiaries on Day One
● Shift Schedule (Day shift/Mid shift/Night shift)
● Pioneer, Non-voice, and Easy Accounts Available
● Free Coffee and Biscuits in the office
● Retirement/Life Insurance for Qualified Staff

TO QUALIFY, CANDIDATE MUST:

Be willing to work in Quezon City, Pasig City, Makati City or Mandaluyong City.
Have good English communication skills (both oral and written).
Have 30-35wpm typing skills.