Permanent
Information Technology
9,000-15,000 MYR
Bachelor degree
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Duration of employment:
Permanent
Career field:
Information Technology
Salary (Monthly):
9,000-15,000 MYR
Qualification required:
Bachelor degree
Location of Job:
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Description:
Automated Customer Experience Bot Manager
Job Descriptions
Deliver a bot experience on our website and landing that is best of class
Deliver a bot experience that enables customers to self-serve and automates complex and highly personalized actions
Work with support, Marketing, Product, and Product Marketing teams to expand the use cases for the chatbot across our customer's entire journey with our brand.
Leverage data to make optimizations that will support customers better and drive better conversion rates at every stage of the marketing and sales funnel.
Work with support, channel, and campaign managers to explore opportunities to deploy automated customer experience within new social channels.
Report frequently on chatbox performance and understand levers to pull to optimize towards our goals.
Demonstrate a desire to proactively help and serve internal/external customers meet their needs.
Job Requirements:
At least Diploma, Degree or equivalent experience
Have a strong understanding about API, Software and Chat Automation
At least 3-5 years working experience
Good personality
Specialization in Computer/Information Technology & IT-Software