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Spark Hunts Resources

Automated Customer Experience Bot Manager

Spark Hunts Resources Posted: 23 Month
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Automated Customer Experience Bot Manager

Job Descriptions 

  • Deliver a bot experience on our website and landing that is best of class
  • Deliver a bot experience that enables customers to self-serve and automates complex and highly personalized actions
  • Work with support, Marketing, Product, and Product Marketing teams to expand the use cases for the chatbot across our customer's entire journey with our brand.
  • Leverage data to make optimizations that will support customers better and drive better conversion rates at every stage of the marketing and sales funnel.
  • Work with support, channel, and campaign managers to explore opportunities to deploy automated customer experience within new social channels.
  • Report frequently on chatbox performance and understand levers to pull to optimize towards our goals.
  • Demonstrate a desire to proactively help and serve internal/external customers meet their needs.

Job Requirements:

  • At least Diploma, Degree or equivalent experience
  • Have a strong understanding about API, Software and Chat Automation
  • At least 3-5 years working experience
  • Good personality
  • Specialization in Computer/Information Technology & IT-Software
  • Willing to work at Kuala Lumpur
  • Full Time position available



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