Duties and Responsibilities include but are not limited to:
- Manage inbound and outbound calls
- Resolve customer concerns effectively and efficiently
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Ensure customer satisfaction in every interaction
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
- Ad hoc tasks
Schedule: US work hours (20-40 hours per week)
Location: This is a remote job
Qualifications:
- At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity
- Excellent English communication skills both written and verbal
- Excellent phone, email, and instant messaging communication skills
- Solid organizational and time management skills
- Able to work on a graveyard shift
- Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP
- Experience with word-processing software and spreadsheets (e.g., MS Office)
- Knowledge of online calendars and scheduling (e.g., Google Calendar)
- Proactive & confident with keen attention to details
Technical Requirements:
- USB Headset with Noise Cancellation Feature
- Working Webcam
- Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM
- Main Internet Service Speed: at least 25 Mbps wired connection
- Backup Internet Service Speed: at least 10 Mbps
Benefits:
- Job Security and Stability
- Paid Training
- Exceptionally Supportive Team
- Opportunities for Career Growth
- Fun Work Environment
- Paid US and PH Holidays
- Performance Incentives and many more
Salary: up to PHP 30,000 per month
*Salary is based on experience and skills.
*Only qualified candidates will be invited to take the assessment & scheduled for the interview/s.