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Posted:8 Month
Duration of employment:
Permanent
Career field:
Education and Training
Salary (Monthly):
Less than 35,000 PHP
Qualification required:
Bachelor degree
Minimum experience required:
2 years
Location of Job:
Davao City, Davao del Sur, Philippines
Description:
• Monitors team performance and oversees day-to-day operations
• Maintains an in-depth knowledge of account/s
• Drives performance, motivates and reinforces teamwork
• Communicates relevant information to the team on a timely basis
• Conducts up-training on process and policies update as needed
• Monitors and evaluates phone calls and emails for quality assurance
• Provide feedback and quality evaluation coaching weekly
• Conducts annual performance reviews
• Conducts 4th and 5th-month assessment to probationary employees
• Provides team performance reports and analysis
• Conducts employee performance review with Ops Manager
• Recognizes high performance and rewards accomplishments
Qualifications:
• At least more than 1 year inbound experience
• Proven leadership skills and functional knowledge in BPO Industry
• Excellent oral and written communications skills
• Proficient in writing reports and business correspondences
• Strong interpersonal skills
• Customer-oriented