Customer Service Trainer / LDQA (Mandarin Speaker)
Job Responsibilities:
- Based on the development of customer service business, collect and analyze training needs and establish a sound internal trainer selection, training, curriculum planning, and talent incentive mechanism.
- Responsible in formulate training strategies that meet the development of customer service teams.
- Responsible in providing reasonable and efficient effect tracking mechanisms, ongoing optimization and refinement in response to feedback and work functional needs, and quick course development
- Capacity of building the needs of the customer service team, design training programs & needs, establish online and offline training mechanisms, and implement pre-job empowerment, on-the-job empowerment and other trainings Work to ensure that the training empowerment content is implemented in the customer service team
- Regularly conduct training demand research, do a good job in training demand survey and analysis, analyze and output training data results, track training effect feedback, and do a good job in training process organization and management and training effect evaluation
- Fully explore and integrate internal and external resources of the company, comprehensively use training tools and forms, maximize training coverage and training effects
- Deeply understand the business, actively explore and analyze training needs, and carry out training project planning, implementation and effect evaluation follow-up
Job Requirements
- Academic Education: Possess at least a Diploma/Bachelor’s Degree
- Language Proficiency: English & Mandarin (required to liaise with Mandarin speaking clients)
- Possess TTT (Train The Trainer) certification ability
- Ability to independently design and organize delivery of training empowerment projects
- Have strong organizational resource scheduling and teamwork ability
- Strong rapid learning ability and self-motivation
- Willing to work in Tun Razak Exchange, Kuala Lumpur (walking distance from MRT)
- Salary RM 5000 – RM7000
Benefits:
Meal allowance (subject to previous month attendance – up to RM 500 Grab Credits/month)
Team Building up to RM200 (pay and claims)
Medical Coverage (for employees and dependants – if have)
Annual Leave 16 days (Earned annual leave – employee can’t use AL for the first three months)
Yearly bonus from 0 months – 4 months (subject to performance)
Benefits after confirmation:
Learning & Development Fund @ RM 1500/year
Fitness Subsidy @ RM 1000/year