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Spark Hunts Resources

Customer Service Representative (Korean Speaker )

Spark Hunts Resources Posted: 3 Month
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Description:

Customer Service Representative (Korean Speaker )

Job Descriptions:

  • Attending to all inquiries/issues from global customers on multiple channels including email, chat, voice and social media.

  • Liaising with both internal & external stakeholder e.g product managers & the marketing team to handle complaints and feedback related to websites, products, platforms and service, etc.

  • Maintaining a working knowledge of company products to effectively communicate with customers.

  • Creating and maintaining strong relationships with company partners and external stakeholders.

  • Escalate any queries or unresolved issues to Level 2/Supervisors and as advised by the operations. Management which cannot be completed within the agreed procedures.

Job Requirements:

  • Min Diploma or Customer Service or related field.

  • Min 2 years working experience as a social media agent, customer service or similar role.

  • Required Language : Good command of spoken and written English, Korean with multi language skills will be a plus.

  • Strong people skills : Ability to navigate difficult situations and stay calm under pressure.

  • Solutions mindset, quick learner and multi-task to solve issue for Customers, while managing time.

  • Overseas candidate with spouse visa are welcome to apply.

  • Willing to work at Kuala Lumpur

 


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