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Customer Service Manager (IMMEDIATE START)

VILLAGE HOTEL BUGIS
390 Victoria Street, The Golden Landmark, Singapore 188061, Singapore - Singapore
Postal code: 188061
Industry: Accommodations
Number of employees: 50-200

Posted:10 Month

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Duration of employment:

Part Time

Career field:

Business, Management and Administration

Salary (Monthly):

2,000-3,000 SGD

Location of Job:

390 Victoria Street, The Golden Landmark, Singapore 188061, Singapore

Part Time Business, Management and Administration 2,000-3,000 SGD 390 Victoria Street, The Golden Landmark, Singapore 188061, Singapore

Description:

IF YOU ARE INTRESTED AND READY TO APPLY KINDLY SEND A TEXT VIA TELEGRAM @Munirahbinte10

  • Manage and lead the customer service team to deliver exceptional support and satisfaction.
  • Articulate information clearly and effectively to address customer queries and concerns.
  • Respond to personal data protection questions with expertise and ensure compliance with relevant regulations.
  • Review and standardise all customer service replies to maintain a consistent and high-quality service level.
  • Train and mentor team members on best practices and data protection protocols.
  • Monitor customer feedback and implement strategies for continuous improvement.
  • Collaborate with other departments to resolve complex customer issues.
  • Proven experience in a customer service management role.
  • Strong communication and interpersonal skills.
  • Knowledge of personal data protection laws and regulations.
  • Completion of a course in data protection is preferred.
  • Excellent organizational and problem-solving abilities.
  • Ability to work under pressure and handle challenging situations with professionalism.
  • Detail-oriented with a commitment to maintaining high standards.

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