Client Solutions Specialist l Virtual Assistant

About Magic

Magic is a frictionless way to plug in thoroughly vetted, cost-effective remote workers, to help scale your key business functions. Through a combination of automation and active work, we tap into our network of vetted remote workers who handle tasks from virtual assistance and customer service to sales lead generation and scheduling across various team members--like magic.

• TL;DR: Forget the job boards, or marketplaces, and let us handle the vetting process so you'll only interact with the best, and most reliable remote workers, every time.

Background

Our company came out of Y Combinator in 2015. Since then we've grown to 1000+ remote workers, with strong venture-backing (including Sequoia Capital) and over $30M in funding to date. We are fully remote across Asia and US time zones.

Why this role exists

There are millions of people needing your help! Work remotely as a freelance virtual assistant, where most of your time will be spent on communicating with the customers of Magic, providing high-end services and finding creative solutions to get them what they want. You are in complete control of your schedule, and work freely wherever you want!

The impact you’ll make:
A customer will ask you for a particular task that they need to be done. As a freelance Magic virtual assistant, (we call them Cloudies!) you will be on your computer, at home, and will receive the task via an instant message. You will primarily be responsible for answering the customers by determining what the customer is asking for and figure out how to provide it to them. The customer could ask for a variety of things: food delivery, doing research, all the way to scheduling appointments with executives. You will have enormous flexibility on how you will complete the task, but if you need help, we will provide it.

There will be a 2 week unpaid training for this role, wherein we will teach you how to be an efficient Cloudie! After training, we continue to provide support whenever you need help with your tasks.

Requirements

• No need to have prior experience as a virtual assistant! We will teach how to be one.
• Must be at least 18 years of age
• Must have some college coursework completed

Your superpowers are...

• Excellent English communication skills
• Ability to perform well under pressure
• Can learn new software fast
• Can think outside the box
• Can focus and navigate well within the internet
• Having a modern computer (i3 core processor and 4GB RAM)
• Having an internet speed of at least 5mbps (for solo usage) and 8mbps (for multiple users, please go to www.speedtest.net to verify)

You should apply if...

• You want extra income while being in control of your own free time!
• You do not want to work fixed hours.
• You want to spend more quality time with your family or friends, while also doing something productive.
• You are highly reliable with a GSD mindset despite external circumstances. You say what you mean and do what you say. You are consistent and take ownership in situations, large or small.
• You are extremely detail-oriented and hyper-organized.
• You are proactive, see potential problems before they happen, and aren’t afraid to speak up/challenge the status quo.
• You thrive in a remote work environment.
• You love learning new things. Whether you learn best through reading, listening, doing, or exploring, you’re perpetually curious about the world and work around you and always trying to level up your personal and professional life through self-directed learning.