Team Leader - Start ASAP (Preferably Female)

Urgent in need!
Work set -up: Onsite

Responsibilities:

• Maintains an in-depth knowledge of account/s

• Drives performance, motivates and reinforces teamwork

• Communicates relevant information to the team on a timely basis

• Monitors and evaluates phone calls and emails for quality assurance

• Conducts annual performance reviews

• Provides team performance reports and analysis

Qualifications:
• At least more than 1 year inbound experience
• Proven leadership skills and functional knowledge in BPO Industry
• Excellent oral and written communications skills
• Proficient in writing reports and business correspondences
• Strong interpersonal skills
• Customer-oriented

Perks and Benefits:
• Government mandated benefits
• Fixed rest days on weekends
• 13th month bonus incentive