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Job Post
Spark Hunts Resources

Service Advisor

Spark Hunts Resources Posted: 26 Days
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Service Advisor

Job Descriptions :

  • Attend to customer's request for bookings, enquirers and complaints through various channels, in a timely manner.

  • Communicate with customer to establish the service or repair need for their vehicles and translate these job requirements into comprehensive quotations for their agreement.

  • Build sustainable relationship and trust with customers and really committing to increase customers' engagement level.

  • Follow-up with the workshop on pending jobs to ensure adherence to completion timelines, and keep customers updated on the status of their vehicles.

  • Provide accurate and valid information with appropriate solutions and alternatives to handle customer's requirements and complaints.

  • Capture customer's feedback on the service levels, and present findings for Managements review.

  • Assist the Service Manager in evaluating and improving the current practices and processes.

Job Requirements :

  • Candidate must possess at least Diploma in automotive or equivalent.

  • At least 3 years working experience

  • Good in persuading, negotiation, explanation, confident, fast learner & hardworking.

  • Maintain good relationship with customer

  • Willing to work at Shah Alam, Selangor

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