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Job Post

Call Center Representative | Day Shift |No BPO Exp

MBPO SOLUTIONS Posted: 1 Month
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Job Description:

  • Answering inbound calls from customers in a timely and professional manner.
  • Listening attentively to customer inquiries and providing accurate information and solutions.
  • Troubleshooting and resolving customer issues, such as product inquiries, billing questions, and technical problems.
  • Managing and updating customer accounts and records in the company's database.
  • Processing customer orders, returns, and exchanges.
  • Upselling and cross-selling products and services to customers when appropriate.
  • Maintaining a high level of knowledge about the company's products, services, and policies.
  • Following established scripts and procedures to handle customer interactions effectively.
  • Providing exceptional customer service by actively listening to customers, empathizing with their concerns, and resolving issues to their satisfaction.
  • Escalating complex issues to higher-level support or supervisory staff when necessary.
  • Meeting or exceeding individual and team performance metrics, such as call quality, customer satisfaction, and sales targets.


  • High school diploma or equivalent.
  • Excellent verbal communication skills in English, with a clear and professional speaking voice.
  • Basic computer skills, including proficiency in Microsoft Office and the ability to navigate through different software applications.
  • Ability to learn and adapt to new systems and processes quickly.
  • Strong problem-solving skills and ability to think critically in a fast-paced environment.
  • Exceptional customer service skills, including active listening, empathy, and conflict resolution.
  • Ability to work independently and in a team environment.
  • Ability to multitask and manage time effectively.
  • No BPO experience required, as training will be provided.

Job Types: Full-time, Permanent, Fresh graduate

Salary: Php23,000.00 - Php28,000.00 per month

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