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Sapient Global Services


Sapient Global Services Posted: 2 Month
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Health Care Customer Service Representative Responsibilities:

  • Familiarizing yourself with and remaining up-to-date with changes in our plans and tariffs.
  • Greeting customers in a friendly, professional manner using the suggested script.
  • Answering telephonic and e-mail inquiries in a timely manner.
  • Deferring queries to your line manager if you are unable to answer them.
  • Furnishing members and health care practitioners with details regarding members' benefits.
  • Granting pre-authorizations for medical treatment, if covered.
  • Advising members of outstanding co-payments.
  • Providing extant and prospective members with the details of network providers.
  • Canceling members' plans upon their request, or due to recurrent non-payment, if directed by your line manager.
  • Ensuring that your workspace remains tidy and that you are equipped with all relevant tools and resources.

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