Team Leaders

Urgently Hiring!

TORCH Solutions are in need of a TEAM LEADER for Work on Site

Job Responsibilities

• Monitors team performance and oversees day-to-day operations
• Maintains in-depth knowledge of account/s
• Provides feedback and coaching to a team
• Drives performance, motivates and reinforces teamwork
• Communicates relevant information to the team on a timely basis
• Conducts up-training on process and policies update as needed
• Monitors and evaluates phone calls and emails for quality assurance
• Provide feedback and quality evaluation coaching weekly
• Conducts annual performance reviews
• Provides team performance reports and analysis.
• Recognizes high performance and rewards accomplishments.

     Qualifications:

• At least more than 1-year inbound experience
• Proven Leadership skills and functional knowledge in the BPO industry
• Excellent oral and written communication skills
• Proficient in writing reports and business correspondences
• Strong interpersonal skills
• Customer Oriented
• Must be fully vaccinated.

Apply now and let TORCH be your light to success!