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Job Post

Team Leaders

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Urgently Hiring!

TORCH Solutions are in need of a TEAM LEADER for Work on Site

Job Responsibilities

  • Monitors team performance and oversees day-to-day operations
  • Maintains in-depth knowledge of account/s
  • Provides feedback and coaching to a team
  • Drives performance, motivates and reinforces teamwork
  • Communicates relevant information to the team on a timely basis
  • Conducts up-training on process and policies update as needed
  • Monitors and evaluates phone calls and emails for quality assurance
  • Provide feedback and quality evaluation coaching weekly
  • Conducts annual performance reviews
  • Provides team performance reports and analysis.
  • Recognizes high performance and rewards accomplishments.


  • At least more than 1-year inbound experience
  • Proven Leadership skills and functional knowledge in the BPO industry
  • Excellent oral and written communication skills
  • Proficient in writing reports and business correspondences
  • Strong interpersonal skills
  • Customer Oriented
  • Must be fully vaccinated.

Apply now and let TORCH be your light to success!

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