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Customer Support Associate
Description:
- Informs clients about services available and assesses customer needs.
- Provides well-designed instruction, training, and assistance to lower-level staff.
- Provides assistance, training, and troubleshooting support to lower-level staff.
- Schedules work to ensure accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems.
- Prepares standard reports to track workload, response time, and quality of input.
- Resolves telephone messages and delivers information and facts/recommendations to users.
- inspects mail, fax, and email to deliver client services.
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