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Job Post
Metacom BPO

Customer Support Associate

Metacom BPO Posted: 2 Month
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  • Informs clients about services available and assesses customer needs.
  • Provides well-designed instruction, training, and assistance to lower-level staff.
  • Provides assistance, training, and troubleshooting support to lower-level staff.
  • Schedules work to ensure accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems.
  • Prepares standard reports to track workload, response time, and quality of input.
  • Resolves telephone messages and delivers information and facts/recommendations to users.
  • inspects mail, fax, and email to deliver client services.

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