Malaysia landscape
Job Post
Spark Hunts Resources

Risk Operations Manager

Spark Hunts Resources Posted: 2 Month
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Risk Operations Manager


Job Descriptions:

  • Create the strategy to continuously build and mature our fraud risk operation team. Manage the day-to-day operational and capacity needs, while handling and supporting escalation.
  • Manage a team of fraud risk representatives to efficiently identify and prevent lossess arising from common fraud types such as ID theft, friendly fraud, social engineering, elderly abuse, bot attacks and etc.
  • Create and maintain new and existing risk and fraud investigation review procedures and posscess to support new and existing products and services.
  • Create and implement a risk operational excellence program and culture supporting our customer servicing to align customer experience with our risk policies, process, and procedures.
  • Maintain a team of high-performing investigators who can contribute to the overall fraud and loss mitigation initiatives.
  • Work closely with key partners and stakeholders to educate and influence the company regarding fraud risk management on our platform.

Job Requirements:

  • At least BA / BS degree or equivalent.
  • 8 years of leadership experience in fraud risk management with a track record of being strategic, analytical, and operational execution oriented.
  • Proven track record of designing and implementing fraud risk operational strategies for optimization and efficiency.
  • Strong capabilities and experience in driving fraud risk operational strategies for optimization and efficiency.
  • Strong capabilities and experience in driving fraud risk analytics to enable business growth while balancing risk and rewards.
  • Ability to work collaboratively with a broad range of business functions, with an emphasis on key business partners and senior management.
  • Ability to thrive in a fast-paced, dynamic environment, with the ability to adopt a roll up you sleeves and just-do-it midset and mentality.
  • Natural coach, mentor and leader with commitment to supporting team growth by adopting an effective servant leadership approach with employee engagement strategies.
  • Willing to work at Kuala Lumpur

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