Systems Engineer

Job Purpose:

Systems Engineer is the escalation point for issue resolution and service requests coming from the technical service desk. They provide remote or onsite technical support/implementation services for client hardware and other related software installations. 

Duties and Responsibilities:

• Perfroms pre-coverage inspection for all hardware to be part of support maintenance contract.
• Conducts site survey and inspection prior to machine installation to validate systems and storage environmental requirements.
• Remote or onsite break-fix for any hardware/software issue covered by either warranty, support contract or time-and-material engagements.
• Perform escalation to Senior Systems Engineer for issues which cannot be resolved within the level.
• Facilitate delivery of hardware and peripherals. Conducts inventory of machnes based on delivery receipt.
• Performs installation service of machines, storage, and tape library devices that the company needs to deliver to customer based on bom.
• Conducts user acceptance tests on the functionalities set based on hardware specifications and features offered.
• Provides user handover and training on basic hardware and software administration/operation.
• Preventive Maintenance fro machines under warranty or service contract with customer.
• System and application monitoring to generate performance statistics.
• Adhere to IT industry standards as adopted by the company regarding any job related practice.
• Comply with all company policy, work ethics and practice sound judgement and decision making in dealing with customer on any technical support/implementatioin activity.
• Creates technical project documentationsto record installation configurations, cover basic systems/software administrattion.

Skills / Qualifictaions:

Systems Engineer from level 4 to 6 are required to have 3 to 5 years of experience in the following:

• Knowledgeable in software such as MS Word, Visio, PowerPoint, Open Office, Pages
• Good analytical thinking 
• Problem Solving
• Teamwork
• IT-related background
• Excellent communication and client interface skills (verbal and written).
• Good organizational skills
• Superior customer service and interpersonal skills
• Problem solver with proven analytical skills
• Ability to work independently in a fast-paced, multi-tasking environment
• Ability to work effectively as part of a team and support the team's goals above individual goals.
• Ability to work in a fast-paced, deadline-driven environment while handling multiple tasks through completion.
• Ability to take initiative and understand tasks quickly with minimal supervision.
• Ability to follow instructions thoroughly while paying attention to detail.
• Flexible to work evenings and weekends upon request.

College degree or equivalent in the following:

• Computer SCience
• Information Technology
• Computer Engineering