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Fortis Technologies Corporation

Systems Engineer

Fortis Technologies Corporation Posted: 16 Days
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Description:

Job Purpose:

Systems Engineer is the escalation point for issue resolution and service requests coming from the technical service desk. They provide remote or onsite technical support/implementation services for client hardware and other related software installations. 

Duties and Responsibilities:

  • Perfroms pre-coverage inspection for all hardware to be part of support maintenance contract.
  • Conducts site survey and inspection prior to machine installation to validate systems and storage environmental requirements.
  • Remote or onsite break-fix for any hardware/software issue covered by either warranty, support contract or time-and-material engagements.
  • Perform escalation to Senior Systems Engineer for issues which cannot be resolved within the level.
  • Facilitate delivery of hardware and peripherals. Conducts inventory of machnes based on delivery receipt.
  • Performs installation service of machines, storage, and tape library devices that the company needs to deliver to customer based on bom.
  • Conducts user acceptance tests on the functionalities set based on hardware specifications and features offered.
  • Provides user handover and training on basic hardware and software administration/operation.
  • Preventive Maintenance fro machines under warranty or service contract with customer.
  • System and application monitoring to generate performance statistics.
  • Adhere to IT industry standards as adopted by the company regarding any job related practice.
  • Comply with all company policy, work ethics and practice sound judgement and decision making in dealing with customer on any technical support/implementatioin activity.
  • Creates technical project documentationsto record installation configurations, cover basic systems/software administrattion.

 

Skills / Qualifictaions:

Systems Engineer from level 4 to 6 are required to have 3 to 5 years of experience in the following:

  • Knowledgeable in software such as MS Word, Visio, PowerPoint, Open Office, Pages
  • Good analytical thinking 
  • Problem Solving
  • Teamwork
  • IT-related background
  • Excellent communication and client interface skills (verbal and written).
  • Good organizational skills
  • Superior customer service and interpersonal skills
  • Problem solver with proven analytical skills
  • Ability to work independently in a fast-paced, multi-tasking environment
  • Ability to work effectively as part of a team and support the team's goals above individual goals.
  • Ability to work in a fast-paced, deadline-driven environment while handling multiple tasks through completion.
  • Ability to take initiative and understand tasks quickly with minimal supervision.
  • Ability to follow instructions thoroughly while paying attention to detail.
  • Flexible to work evenings and weekends upon request.

College degree or equivalent in the following:

  • Computer SCience
  • Information Technology
  • Computer Engineering

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