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Job Post
GDV

Massive Hiring! CSR / Call Center Agent

GDV Posted: 20 Days
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Description:

MASSIVE HIRING

 

Position - Customer Service Representative

 

Salary: 18, 000 to 35,000 depending on your work experience

 

Qualifications:

• College Undergraduate

• No call center experience required

• With excellent communication skills (verbal and written)

• Customer service orientation

• Active listening skills

• Computer and keyboard skills (working knowledge of PCs e.g. MS Office)

• Reasonable analytical skills

• Situation handling skills

• Good motivational fit (job, organization, location)

• Willing to work on shifting schedules, grave yard shift, holidays or rest days as may be required by business exigencies

 

Perks:

• Fixed Weekends Off

• Performance Bonus

• Client Holiday

• Free Medical

• 13th Month Pay

• Overtime Pay

• Health Insurance

• 20% Night Differential

 

Roles and Responsibilities:

• Handle inbound, and / or outbound, and / or non-voice transactions according to defined quality, standards. Policies and procedures

• Deliver excellent customer service and ensure customer satisfaction in transactions

• Ensure accurate documentation of each transaction

• Attend to customer queries, concerns and complaints and provide first time call and / or transaction resolution

• Escalate transactions to proper parties following proper protocols

• Ensure compliance to all company policies and procedures

• Keep oneself updated, aware of, and compliant to all Company policies and procedures which include information Security Management Systems

• Keep all company information which includes customer information confidential and secured

 

Apply now and be part of our Company!


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