OFFICE WORK CSR - TSR With or Without Experience
Sapient Careers - North Edsa Posted: 1 Month
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We are in need of Customer Service Representatives and Technical Support Representative for our Pioneer Account!
NO BPO EXPERIENCE REQUIRED
What you will be doing?
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Making sales or recommendations for products or services that may better suit client needs.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Adhering to all company policies and procedures.
- Communicates appropriate choices for resolution in a well-timed manner.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
Apply Now! Get Hired at Sapient and join the fastest growing company!