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1. Perform order fulfillment from processing, entering customer information into the CRM, tracking etc.
2. Respond to customer concerns, questions and recommendations.
3. Use tracking software to monitor price drops or increase of products.
4. Research trends and promotional activities.
5. Create write-ups for products on website, social media etc.
6. Coordinate with suppliers on re-stocking & logistic partners on incoming product shipments.
7. Create & maintain promotions like Money Off, Free Shipping etc.
8. Regularly update online product catalogues, specifications etc.
9. Create & maintain product listings to ensure store accurately reflects inventory.
10. Manage day to day interactions with followers & audiences, develop partnerships with other bloggers and writers.
11. Write basic content for blogs, articles, website, social media, email, newsletter, ads, brochures.
12. Develop concepts, graphic design & layouts.
13. Manage PPC advertisement campaigns & social media.
14. Ad hoc tasks