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Job Post
Guerilla Staffing Solutions

Call Center Agent

Guerilla Staffing Solutions Posted: 2 Month
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Description:

To be a passionate individual to deliver personalized and memorable experiences for clients and customers. Customers will rely on this agent to answer questions, address their concerns, and help them with a product or service. To know their way around a computer and be comfortable supporting customers through phone, and email.


JOB DUTIES

  • Answer incoming calls and make outgoing calls to book jobs and quotes
  • Make follow up phone calls, SMS or emails when needed
  • Take responsibility to resolve customer queries and follow through to completion
  • Develop and establish working relationships with potential customers and repeat customers
  • Calls and collects customer information, and promote products and services through outbound calls
  • Comprehend product or services information sheets, relay to customers in simple terms
  • Assists customers with their requests, orders, and inquiries and create sample request/s forms when requested
  • Provide customer service that meets or exceeds customer needs
  • Utilize coaching and feedback provided to improve performance
  • Data entry

SKILLS & QUALIFICATIONS

  • Basic computer knowledge and typing skills
  • Must be friendly, outgoing and have a conversational tone of voice
  • Must have a clear speaking voice and be able to communicate well over the phone
  • Must be able to follow set procedures including the ability to read scripts verbatim
  • Excellent time management and problem-solving skills
  • Ability to think creatively and use initiative to work independently
  • Extremely organized and has strong ability to work on multiple tasks simultaneously
  • People focused, work well as part of a team with great collaboration


REQUIRED SKILLS / SOFTWARE

  • Must be friendly, outgoing and have a conversational tone of voice
  • Basic computer and typing skills
  • Must have a clear speaking voice and excellent phone manners

WORKING SCHEDULE : 7:00 AM TO 3:30 PM

SALARY RANGE : PHP 25K TO PHP 35K PER MONTH

WORK ONSITE ONLY

CLARK PAMPANGA, PHILIPPINES.


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