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Job Post

Customer Service Representative - Voice Account

STACKph Posted: 20 Days
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Core Functions / Main Responsibilities:

·       Ensuring that the service delivered to our customers hitting the main contractual performance indicators ('KPIs')

·       Clarify customer requirements; probe understanding, use decision support tools and resources to adequately provide the solution to the customer

·       Listen carefully to customers' needs and concerns; demonstrate empathy while maximizing the opportunity to build customer relationships

·       Greet customers in a courteous, friendly and professional manner, using agreed procedures

·       Maintain basic knowledge of customer products and / or services

·       Prepare complete and accurate work, including appropriate account description, as needed

·       Participate in activities designed to improve customer satisfaction and business performance

·       Offer additional products and / or services

·       Track, document and retrieve information in the call tracking database

·       Answering customer questions, referring them to published materials, secondary sources or more employees

Candidate Profile:

·       Courteous with strong customer service orientation

·       Intermediate English level B1)

·       High School diploma required

·       6 months minimum of experience in Call center customer service

·       Ability to work under constant changes

·       Ability to work from home

·       Multitasking

·       Strong computer navigation skills and PC knowledge

·       Ability to communicate effectively, both in writing and verbally

·       Reliable with strong attention to detail

·       Skilled in multitasking; including the ability to be flexible and adapt to change quickly

·       Tolerance of repetitive work in a fast-paced, high-production work environment

·       Ability to work as a team member as well as independently

·       Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

·       Shift rotation capability as needed

·       Based on location and / or program, additional experience / skills may be required

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