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Job Post
dreamcareerbuilder.com

Non-voice Customer Service Representatives

TALENT OUTSOURCING CHANNEL SOLUTIONS Posted: 16 Days
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Description:

RESPONSIBILITIES:

  • This is a non-voice data-entry & writing type of customer service or back-end support job done through chat and email in a BPO (call centre) setting.
  • Maintain data entry requirements by following data program techniques and procedures.
  • Coordinate online with customers, either collecting or offering them information through a web-based chat program or via e-mail.
  • Process customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
  • Enter customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
  • Verify entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.
  • Test customer and account system changes and upgrades by inputting new data; reviewing output.
  • Secure information by completing data base backups.
  • Maintain operations by following policies and procedures; reported needed changes.
  • Maintain customer confidence and protects operations by keeping information confidential.
  • Contribute to team effort by accomplishing related results as needed.

Qualifications:

> At least High School /Senior High School graduate

> At least 18 years old and above

> Candidate must have Excellent English communication skills

> Must have at least 6 months of BPO/ Call center Experience

> Willing to start immediately

> Must be fully vaccinated

> earn as much as Php17K-21K monthly Salary


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