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Job Post
Silkron Technology Sdn Bhd

Internship - Customer Success Specialist

Silkron Technology Sdn Bhd Posted: 1 Month
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Description:
  • To ensure total customer satisfaction and customer success
  • To provide first level support to the local and oversea customers
  • To be the main communication channel with customers
  • To perform product testing and evaluation from customer's perspective
  • To keep track and follow-up on all open issue with development teams.
  • To prepare and maintain product documentation, knowledge base, user guides and help documents
  • To formulate training contents, plan and conduct trainings to the customers
  • To provide feedback to internal teams for continuous improvement
  • To develop concepts, graphics and layouts for product illustrations, which includes but not limited to design on logos, brochures, and creating videos.

Pre-requisites:

  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Engineering (Industrial), Engineering (Mechatronic/Electromechanical), Business Studies, Business Management, Customer Service or equivalent.
  • Excellent interpersonal collaboration and coordination skills
  • Able to work independently with positive thinking and result-oriented
  • Passionate and enthusiastic in improvisation, problem-solving and customer satisfaction
  • Knowledge in Windows, Linux operating system and networking is added advantages
  • Practical knowledge in computing hardware, electronics and networking is most preferable
  • Able to support customers remotely and on-site
  • Willing to travel and work over-time, over weekend and on night-shift if and when required
  • Effective communication skills in BOTH English and Mandarin in both verbal and written is a MUST in order to support China customers
  • Able to perform translation from English content into Mandarin Chinese, or vice versa
  • Strong organizational skills, comfortable managing multiple competing priorities
  • Fresh graduates and experienced candidates are encouraged to apply

Additional Information:
- Flexi-working hour
- Monthly parking loan
- Medical claim
- Pantry refreshments
- Charity appreciation reward


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