Philippines landscape
Job Post
dreamcareerbuilder.com

Salesforce Administrator

Techtronic Product Development Ltd Posted: 2 Month
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Description:

Responsibilities:

  • maintain user licenses (create/deactivate user accounts)
  • maintain security including sharing rules and object/field visibility
  • design, create and maintain user roles, profiles and hierarchies
  • reassign accounts, contacts, and opportunities in response to personnel changes
  • monitor application storage usage and highlight storage limitation risks
  • create and maintain fields, views, reports, dashboards, and other salesforce.com objects and functions
  • optimise page layouts to improve end-user adoption / usability
  • manage system changes without interruption to the user (across sales and service clouds)
  • manage all existing processes that impact/relate to Salesforce.com
  • support processes related to community cloud (e.g., product registration, checking asset creation, etc.)
  • create custom objects when necessary
  • maintain, enhance and create workflows, functions and configurations within the Salesforce.com environment
  • create new reporting capabilities and respond to ad hoc reporting requests as needed
  • build and manage report folders for reps to improve sales efficiency
  • continually seek ways to further enhance the end-user experience
  • develop process documentation and field maps
  • run data-quality dashboards
  • run and perform data de-duplication processes
  • import business data on behalf of the users
  • support installed managed packages (e.g., NewVoiceMedia, Cloudingo, etc.)

Top 5 Skills:

  • Salesforce
  • Workflow
  • Process Builder
  • Triggers
  • Visualforce

Requirements:

  • IT or business degree and a significant relevant industry experience
  • Salesforce.com Administrator certification (essential)
  • Salesforce CRM Experience (essential)
  • Salesforce Marketing Cloud experience (highly desired)
  • experience with CTI Adaptors / Telephony Integration with Salesforce, preferably NewVoiceMedia (highly desired)
  • strong reporting background using standard reporting tools including standard salesforce.com reporting functionality
  • detail oriented and self-starter with strong written and interpersonal skills
  • ability to work independently, as well as part of a team
  • great communication skills with enthusiastic personality
  • analytical in nature with the ability to place customers first
  • ability to demonstrate initiative
  • solid time management and attention to detail

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