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Strategic Networks Inc.

IT Helpdesk Engineer - Quezon City

Strategic Networks Inc. Posted: 4 Month
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Description:

Minimum Requirements:

  • Bachelor's/College Degree in IT, Engineering (Computer/Telecommunication) or equivalent
  • Minimum of 6 months – 1 year experience in IT support over chat, phone, and via e-mail.
  • Actual experience supporting LAN’s, PC Hardware configuration, PC operating systems, and desktop software.
  • Actual experience with Service Desk ticketing systems - Remedy, Service Center Manager, Service-Now.

Skills Needed:

  • Able to perform phone, email, and or remote IT- support
  • Ability to perform first-level of support through assistance or rapid restoration of normal IT services to the organization’s users.
  • Knowledge / Hands-on experience in Ticketing and Remote Applications is a plus
  • Ability to create concise documentation of incidents, troubleshooting steps, and comments into an Incident Management System.
  • Able to perform and resolves incidents and requests; initial assessment, triage, research, and resolution.
  • Ability to handle multiple tasks simultaneously and have a keen ability to make quick and accurate decisions.
  • Able to understand business requirements and has good analytical and critical thinking
  • Good Communication skills

Compensation and Benefits:

  • Company’s Medical Plan / HMO
  • Accident Insurance Plan
  • Incentive Leaves
  • Government-Mandated Benefits

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