Malaysia landscape
Job Post
IE Consultancy

Customer Service cum Admin

IE Consultancy Posted: 6 Month
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Description:
  • Meet & greet customers and attend customers enquiries timely, friendly and professionally from walk in until the customers leaves.
  • Manage all reservations matters.
  • Perform check in and check out procedure for treatment guests according to SOP.
  • Handle all phone calls, text messages as well as emails in a timely manner.
  • Handle payments and take care of the cash with high caution.
  • Handle customer complains.
  • Manage membership details.
  • Prepare in house food and beverage for customers.
  • Attend other party enquiries and pass message to relevant person in charge eg: suppliers, hotel management/ landlord, gov authorities, etc.
  • Attend sales training and always well prepared with product knowledge and up to date sales info.
  • Actively support deck sales and event matters including members invitations, deck set up, gift preparations, and at different locations when necessary as assigned by management.
  • Keep the reception area and coffee bar clean and tidy.
  • Constantly clean and clear serving tables after guests leave; wash and dry cups and dishes.
  • General administrative work and key in reports as required by management.

Job Requirements:

  • At least SPM holder.
  • Able to speak good English and Bahasa Malaysia, and preferably other language / dialects such as Mandarin / Hokkien or Cantonese.
  • High standards of personal appearance, well groomed.
  • Well spoken in person and over the phone.
  • Excellent communication skills.
  • Well organised with ability to multitask.
  • Basic computer skill.

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