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Job Post
Nezda Malaysia

Chat Support (English)

Nezda Malaysia Posted: 2 Month
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Description:

Job Description: 

·         Understand customer enquiries and respond via applicable channels: email, chat, and call backs 

·         Understand customer enquiries and ensure they are answered or routed through the appropriate support channel 

·         Manage customer escalations and ensure that these are answered, tracked, and escalated as required 

·         Perform all procedures accurately, including work processes, data entry requirements, and complaint management processes 

·         Ensure all SLAs are met accordingly 

·         Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied 

·         Provide a high level of professionalism and competent customer service 

·         Able to communicate effectively with customers in a friendly and polite manner. 

·         Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language

 

 

Qualifications:

 

-Diploma or Degree Graduate in any field.

 

·         (Diploma Holder- Atleast 3 years experience in Customer Service/Customer Support in BPO Industry.)

·         (Degree Holder- with 1 year experience in Customer Service/Customer Support in BPO Industry.)

 

-Must be fluent in English language.

-Amenable to work at Kuala Lumpur Sentral.

-Can start immediately

 

 


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