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Job Post
Talent Tree Solutions Inc.

Customer Service Representatives

Talent Tree Solutions Inc. Posted: 3 Month
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Description:

Calling the Attention of BPO Applicants

Any job opportunities for 2022?
We got you with a 30k signing bonus!

Primary Responsibilities:

  • Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller
  • Deliver information and answer questions in a positive manner to facilitate strong relationships with providers and their staff
  • Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends
  • Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

This role is equally challenging and rewarding. You'll interact with providers with the intent to develop a relationship with them. Within a high volume setting, you'll need to develop knowledge of our various products and multiple levels of benefits within each product in order to best assist our providers/customers.

Required Qualifications:

  • High school diploma, GED or equivalent work experience
  • Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
  • Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner
  • Skilled in problem solving to quickly assess current state and formulate recommendations

Preferred Qualifications:  

  • 1+ years of experience in a related environment (i.e., office, administrative, clerical, customer service in a Call Center/BPO setting, etc.) using phones and computers as the primary job tools
  • Preferably with working internet connection of at least 15 mbps in case of working from home.

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