Malaysia landscape
Job Post
dreamcareerbuilder.com

Mandarin speaking Inbound Customer Care @ PJ

Jom Kerja Posted: 3 Month
Flag job 🏴

Description:

 

[Benefits]

  • Monthly salary: RM 2,000 Basic + Mandarin Allowance RM 800 (Fixed) + KPI Allowance (Up to RM 500)+ Night Shift Allowance (Up to RM 400) + OT Claim (min Rm 10 per hour) 

  • EPF and SOCSO

  • Annual Leaves and Medical Leaves

  • MNC Working Environment

  • Career Advancement Program (Internal Promotion) 

 

[Requirements]

  • Application with min SPM level qualification or above

  • Capable in Simplified Mandarin (Speak)

  • Proficient in English (Read, Speak, Type)

  • Have no issue to work on rotational shift (9 hours per shift, including 1 hrs break time)

  • Willing to commit on 5 days per week from Monday to Sunday (Rotational offday)

  • Able to start working Immediately (Training will be provided with Basic Salary)

  • Have no issue to be based at Ara Damansara

 

[Responsibilities]

  • Handling all inbound calls and email pertaining to customer general inquiries, complaints, comments, feedbacks related to the company’s products.

  • Identifies and handles customer inquiries, resolves customer concerns and maintains customer satisfaction

  • Provides assistance in handling customer's technical requirement

  • To exceed customer’s expectation in terms of customer service & accurate information.

  • Work in a team to achieve the required KPI elements and SLA.


Flag job 🏴
Similar Jobs: Sales Assistant (Indian Boutique Store), Recruitment Manager, Super Virtual Assistant, SALES MARKETING, MARKETING EXECUTIVE RENOVATION, Water Purifier/Dispenser Technician, Mandarin Translator, Dispatcher.